IT service management
Viami is a comprehensive Enterprise Service Management System. It has multiple helpdesks and SLAs. Agents can be intimated directly on service requests. Viami can automate many manual processes in an Organization. Viami has dashboards to view critical data on different processes which can help analyze root cause and improve continuously
Configure Processes
Administrators can simply configure different tasks iof a process and assign stake holders and agents. They can also configure SLAs associated with each task. Once this is done, the system is ready for use.
Log Service Requests
Users can log service requests for various processes assigned to them. Different SLAs can be configured for different sets of users and processes.Users can also track the progress of their requests.
Alert Agents &
Track progress
Agents can taks requests from HelpDesks or they can be alerted automatically. Once an agent takes over a request, the progress can be monitored by all assigned stake holders.
Analyze & Improve
Varience in SLA achievement can be tracked and alanysed for finding root causes. This analysis can help in taking effective measures for improving processes.